Refund & Service Guarantee Policy
We are committed to delivering a high-quality training experience. Our policy is built on service excellence, not change-of-mind returns.
Last updated: January 2026
Our Commitment to You
At Future Celebrant Training, we take pride in the quality of our training programme, resources, and community. Every membership is backed by our promise that if our platform or training materials fail to deliver as described, we will make it right.
No Change-of-Mind Refunds
We do not offer refunds based on a change of mind or a decision not to use the service after purchase. By purchasing a membership, you acknowledge that you have reviewed the course content, membership benefits, and pricing prior to subscribing.
Service Quality Guarantee
If our platform, training materials, or community services fail to perform as described on our website at the time of purchase, please contact us within 30 days of experiencing the issue. We will investigate promptly and, where our services have genuinely fallen short of what was promised, issue a full or partial refund at our discretion.
Cancellation of Subscriptions
You may cancel your recurring membership at any time via your account dashboard. Cancellation stops future billing, but you retain full access to all membership benefits until the end of your current paid period. No partial refunds are issued for unused time within a billing cycle.
How to Request a Refund
To submit a refund request under our service quality guarantee, please use the Contact page and describe the specific issue you experienced. Include your account email address and details of how the service fell short. We aim to respond to all refund enquiries within 2 business days.